We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges in the form of FREE Re-print for all stationery items purchased from us if the following conditions are met.

Free Re-print:

You may qualify for a Free stationery re-print if:

  • Stationery items you have received contain typing error(s) which were made by us AFTER you have approved the final draft.
  • You’ve got the item of wrong size.
  • Your item significantly differs from the item in the preview.

You have to contact us via email within 3 days after you get the order containing error describing the issue.

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Sales item(s) are non-exchangeable nor returnable either.


All exchanges and returns would need to be raised within 3 days of the item receiving date. Requests for returns would need to be strictly made online at for both local and overseas deliveries.

2.2 You will be entitled to an exchange of any item(s) after evaluation by our retail associates that it is valid.

2.5 No any form of returns will be accepted and exchange (such as cash, vouchers, or online store credit) given for personalised items if there was NOT our fault or error. We always do provide digital previews for you to confirm.


3.1 All items that are returned and exchanged, can only be made once.

3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order

3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

3.4 Vintage Lane makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose

3.5 All decisions made by Vintage Lane are final.